Ready to join the esteemed community of JAX customers? Complete our New Customer Form. Have your institution's accounts receivable and veterinarian information on hand for a smooth enrollment process.
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Read MoreTake a moment to review JAX’s policies for situations that need to cancel or change orders, or receive a credit.
Read MoreReview JAX’s Terms and Conditions for JAX Mice and products to ensure seamless integration into your research.
Read MoreAccess all policies and legal statements from The Jackson Laboratory to ensure a transparent partnership.
Read MorePrices for JAX Mice can be found in the pricing panel on the strain datasheets. Find pricing of additional mice options here.
Read MoreJAX's shipping procedures designed to prioritize the safety and well-being of our mouse models. Explore our domestic and international shipping guidelines.
Read MoreBenefit from our extensive network of international distributors. Locate your nearest distributor for streamlined access to JAX Mice.
Read MoreCustomer service is available Monday through Friday from 8:00 AM - 8:00 PM ET.
Orderquest@jax.org
1.800.422.6423 (USA, Canada & Puerto Rico)
1.207.288.5845 (International)
In most locations, deliveries during the weeks of Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day and Indigenous People's Day will be delivered 1 day later than usual. Please check with Customer Service for details and exceptions.
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