Payments/Invoices
All payments (by check, wire transfer, credit card, or money order) should include the applicable invoice number(s). Please feel free to contact our accounting department for more information regarding wire, ACH and credit card payments by sending an email message to ar.notifications@jax.org.
| Payment Type |
Payment Information |
| Check payments |
Please mail checks to the following address:
The Jackson Laboratory
c/o Bank of America
90260 Collection Center Drive
Chicago, IL 60693 USA
The Jackson Laboratory will assess a $25.00 USD fee for all check payments that are returned as "Non-Sufficient Funds."
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| Wire transfers |
To ensure proper credit of your payment, please fax copies of wire transfer information to 1-207-288-6673, Attention: Accounts Receivable. |
| Credit card and money orders |
We accept MasterCard, Visa, and American Express. We also accept U.S. or International Postal Money Order, payable to The Jackson Laboratory.
Sending Primary Account Numbers (PANs) For Credit Card or Banking Accounts Via Email is Not Secure
Information for submitting card and bank information:
It is the policy of the Jackson Laboratory that customers DO NOT transmit 16 digit credit card and/or banking primary account numbers (PANs) via unsecured modes. This requires all Jackson Laboratory customers (domestic and international) to transmit credit card and banking information by one of these two secure modes only:
Phone call to a Jackson Laboratory Customer Service Representative; 1-800-422-6423
If you have questions or concerns regarding this policy please call 1-800-422-6423 (USA, Canada, Puerto Rico) or 1-207-288-5845 (International)
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Payment Terms And Consequences Of Non-Payment
Terms are granted by individual review and stated on the customer invoice(s) and account statement. These transactions are payable in USA currency within the granted terms. Payment for services, products, shipping containers, and shipping costs that are rendered are expected within the payment terms indicated on the invoice or stated by contract. Invoices and account balances in arrears of stated terms may result in The Jackson Laboratory pursuing collection activities including but not limited to outside agencies and court filings.
Other Payment Information
| Payment Type |
Payment Information |
| New Customers |
If your institution does not currently have a customer account, but you would like to order from The Jackson Laboratory, please complete and submit our New Account and Credit Applications before ordering.
If you do not know your customer status or number, please send an inquiry to orderquest@jax.org or call Customer Service at 1-800-422-6423 (USA, Canada & Puerto Rico) or 1-207-288-5845 (from any location).
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| Credit Application Form |
A credit application may be requested for customers requesting net 30 payment terms. If needed, one of our accounts receivable team members will contact you after submission of the new customer application form. |
| Adding JAX as a Vendor |
A completed and signed W-9 form from The Jackson Laboratory may be required to set up JAX as a vendor for your organization. |
| Tax Exempt Employer Number |
We are a nonprofit research institution. Our tax-exempt Employer Identification Number is 01-0211513N. |
Questions About Payment Or Invoices
For payment or invoice questions please contact Accounts Receivable.
Mailing:
The Jackson Laboratory
Accounts Receivable
610 Main Street
Bar Harbor, ME 04609-1526