Global Shipping and Delivery

JAX® Mice are shipped to international destinations via air transport. Airlines and agents are carefully selected based on their ability to control conditions throughout the journey and their understanding of our animals' unique requirements. We offer two methods of shipping to international destinations:

• Port Delivery (Economy): We will arrange delivery to the nearest airport that will safely hold animals. You or your Customs Broker will be responsible for clearing the shipment through customs, paying local taxes (if applicable), pick up and delivery to your facility. Our Customer Service team will provide an estimate for the cost of this service. Your bill will reflect the actual number of containers shipped. This can vary from estimates, however the estimate is typically within 10% of the invoiced charges.
• Institution Delivery (Premium): We can also deliver all the way to your institution. The safety features are identical in both delivery methods, however, with Institution Delivery, we will arrange to clear the animals through Customs and transport safely to your doorstep. Our Customer Service team will provide an estimate for the cost of this service. Your bill will reflect the actual number of containers shipped. This can vary from estimates, however the estimate is typically within 10% of the invoiced charges. PLEASE NOTE: The cost billed by The Jackson Laboratory will NOT include local taxes. You will be responsible for payment of any local taxes and you will receive a separate invoice from our broker for this expense.

Documentation Fees For International Shipments

Documentation fees will be charged for preparation of special forms and certificates required for International shipments (outside the USA and Canada). Customers will be responsible for paying the full amount of documentation fees in the event that the customer cancels or changes an order and the documentation for the original order has already been processed.

Animal Health And Welfare

Mice are packed within the barrier facilities in which they are raised. They are shipped in our state-of-the-art, sterilized, filtered, highly protective shipping containers. Each container is supplied with fresh bedding, gelatinized water packets, and the same feed that the mice are fed during production. Even after journeys of 12 days, mice shipped by this method arrive clean and in excellent health.

Freight And Container Charges

Freight charges are based on the number of containers shipped. Order confirmations will indicate an estimate of containers needed. However, actual numbers may vary depending on housing of mice prior to shipment, and other welfare-related considerations. Invoiced charges will reflect actual numbers shipped.